Quick Answer: Cancel Arlo Secure at my.arlo.com (sign in → Secure → My Arlo Account → Change Plan → Cancel Subscription) or from the Android app (Plan → Modify Plan → Cancel Plan) — always through the same method you originally signed up with, since Arlo support can’t cancel it for you. Cancellation takes effect at the end of your current billing period, and Arlo does not prorate refunds for time already paid. Do one thing first: download any footage you want to keep, because Arlo’s own support documentation confirms cloud recordings are deleted within 48 hours of your plan ending, with no way to recover them after that window closes.
Arlo’s cancellation flow itself is quick — the real risk is losing footage you didn’t know was about to disappear, since the 48-hour deletion window is far shorter than Ring’s full-billing-period grace period for the same situation.
Where to cancel, based on how you signed up
| Where you signed up | Where to cancel | Steps |
|---|---|---|
| Directly through Arlo (web) | my.arlo.com | Sign in → Secure → My Arlo Account → Change Plan → Cancel Subscription → confirm |
| Directly through Arlo (Android app) | Arlo Secure app | Tap your Location → Plan → Modify Plan → Cancel Plan → confirm |
| Through Apple, Google Play, or Amazon | That platform's own subscription manager | Arlo support cannot cancel third-party-billed plans — open Apple's Subscriptions settings, Google Play's Subscriptions page, or Amazon's Your Memberships and Subscriptions instead |
If you’re not sure which one applies, check your bank, Apple, Google Play, or Amazon order history for the most recent Arlo Secure charge — whichever platform billed you is the one that actually controls the cancellation.
What actually happens after you cancel
Before you click confirm: back up your footage
- Arlo Secure plans include cloud video history while active — Arlo lists up to 30 days of rolling storage on current plans, per Arlo's own plan documentation.
- Save or share any clip you'd want later (a delivery, a visitor, an incident) from the Arlo app's Library before your billing period ends, or within 48 hours after — not longer.
- Most Arlo cameras have no memory card slot, so unlike some rivals, there's no local backup sitting on the camera itself once the cloud copy is gone.
Re-equipping several rental units or a small office with no-fee cameras instead of paying an ongoing Arlo Secure plan on each one? A free Amazon Business account unlocks quantity discounts and tax-exempt purchasing, which adds up fast once you’re buying five or ten cameras at once instead of just replacing your own front-door camera.
eufy SoloCam S340
- Records locally to 8GB of built-in storage with zero monthly fee — the direct opposite of the plan you just canceled.
- Built-in solar panel means you never recharge it, let alone pay to keep footage.
- On-device AI person detection is included free, not gated behind a paid tier the way Arlo's smartest alerts are.
Once the plan lapses, three things happen and one thing doesn’t:
- Cloud recording stops. No new footage saves anywhere once the billing period ends.
- Video history disappears within 48 hours. Everything in the cloud library is deleted on that timer and cannot be restored — this is a much tighter window than some competing brands give you.
- AI detection turns off. Person, vehicle, and package alerts, plus video verification, all require an active Arlo Secure plan.
- Live View and basic motion push alerts keep working. The camera itself doesn’t get bricked — you can still open the app, watch in real time, get a plain motion notification, and use two-way audio with no plan at all.
It’s not just Arlo that gates footage behind a subscription
Ring (via Ring Protect), Nest (via Google Home Premium), and most cloud-first brands follow the same basic pattern: cancel the plan and stored history goes with it, while live viewing usually survives. Arlo’s 48-hour footage-deletion window is notably shorter than Ring’s, which keeps your archive intact through the entire remaining billing period before wiping it — worth knowing if you’re planning to switch brands and need extra time to pull old clips. Our how to cancel a Ring subscription guide covers that comparison in more detail, and our best security camera without subscription guide ranks the cameras — eufy and Reolink chief among them — that record locally by default so a lapsed plan never means losing footage in the first place. Our security camera cloud vs local storage guide breaks down that tradeoff if you’re deciding which model to switch to.
The bottom line
Canceling Arlo Secure takes about a minute at my.arlo.com → Secure → My Arlo Account → Change Plan, or through the Arlo app if that’s where you signed up — just do it with enough time left to download any footage you want to keep, since Arlo gives you only 48 hours after the plan ends before cloud recordings are gone for good. Your camera keeps working for live view, two-way audio, and basic alerts either way. If the monthly fee is the actual reason you’re canceling, our best security camera without subscription guide and our best wireless security camera guide cover strong no-fee alternatives, and if it’s an Arlo problem rather than a cost problem, our Arlo camera offline guide, our how to reset an Arlo camera guide, and our best Arlo camera guide are the next stops before you write the brand off entirely.